E-Bike / E-Scooter Survey

This survey focuses on your perceptions and experiences of e-bikes and e-scooters, including any benefits and/or challenges. We want to give you an opportunity to share your opinions on how e-bikes/e-scooters affect your community, positively and negatively. There are no right or wrong answers.

We want to learn from your feedback. Your answers will help us understand community attitudes and will be used to inform decision-making on local policy and policing related to e-bike and e-scooter use.

This survey consists of following themes:

General perception of e-bikes and e-scooters
Personal use
Concerns and challenges
Benefits of using e-bikes and e-scooters
Improvements & Suggestions

This survey has up to 20 quick questions and should take approximately 5 minutes to complete.

All information you provide will be handled confidentially, in compliance with the Data Protection Act and other applicable guidelines, and your answers will be kept anonymous.

Please note when completing the survey:

Do not include your name or any identifiable information in any written responses.
When answering the survey questions, please answer them in relation to your local area only. Please think of the area within 15 to 20 minutes walking distance from your home.

Definition of e-bikes and e-scooters

E-bikes and e-scooters are forms of electric-powered personal transport designed for short to medium journeys. Both use a rechargeable battery and an electric motor to assist movement. E-bikes resemble traditional bicycles but provide motor assistance when pedalling, while e-scooters are stand-up scooters with handlebars for steering.

A collection of seized e-bikes and e-scooters

Section 2: General Perception

How frequently do you come across e-bikes or e-scooters in your area? *

Very Frequently

Frequently

Occasionally

Rarely

Never

I don't know

How would you rate the management of rental/ shared e-bikes and e-scooters are in your area (e.g., maintenance, parking, availability)? *

Very well managed

Moderately managed

Slightly managed

Not at all managed

There are no rental/ shared e-bikes in my area

I don’t know

Section 3: Personal Use

This section asks about your experience and habits when using e-bikes and e-scooters.
Understanding personal use will help us learn how often and in what ways people engage with e-bikes/e-scooters and informs policy and infrastructure planning.

How often do you personally use an e-bike or e-scooter? *

Daily

Weekly

A few times per month

Several times per year

Rarely - I have used one before

Never - I have never used one

Prefer not to say

Do you primarily use a privately owned or rented e-bike? *

Owned

Rented

For which purposes do you typically use an e-bike or e-scooter? (Select all that apply) *

To travel to work

To travel to school, college or university

To reach other destinations (e.g., local shops, gym, restaurants, friends or relatives

For leisure or recreation

Prefer not to say

Other (please specify)

Has using an e-bike or e-scooter led you to reduce or stop using any of the following types of transport? (Select all that apply) *

Car or van

Train

Underground/Tube

Bus

Bicycle

Taxi or private hire vehicle

Walking

None of these

Prefer not to say

Section 4: Concerns and challenges

In this section we explore any issues or barriers you associate with the use of e-bikes and e-scooters. Identifying concerns will help police, local authorities, and partners address safety, accessibility, and regulatory challenges, ultimately improving user experience and public confidence.

Do you have any issues or concerns with the use of e-bikes or e-scooters in your local area? *

Yes

No

Section 5: Benefits of using e-bike and e-scooter

This section explores the perceived advantages of using e-bikes and e-scooters to better understand what motivates their use.

Other (please specify)

Section 6: Improvements & Suggestions

This section invites your ideas on how e-bikes and e-scooters could be improved or better integrated into daily travel. Your feedback helps identify practical changes, policy adjustments, and service enhancements that can make these transport options safer, more accessible, and more appealing for all.

Please rank the following issues in order of priority for police action regarding e-bikes and e-scooters. Click, drag and drop each option, from most important at the Top, to least important at the Bottom. *

Street clutter from e-bikes obstructing pavements
Phone theft by people using e-bikes and e-scooters
People cycling through red lights
People cycling on pavements
Tackling the sale and use of modified, fast e-bikes
Delivery drivers congregating in large groups outside local businesses
Other (please specify below)

Other (please specify)

Do you have any additional comments, suggestions or experiences you would like to share on e-bikes and e-scooters?

Section 7: About you

This final section asks a few questions about you. These details help us understand how opinions on e-bikes and e-scooters may vary across different groups in the community. Collecting this information ensures that decisions reflect a wide range of perspectives and promote fairness and inclusivity.

Your answers will remain anonymous and will be combined so individuals cannot be identified.

These questions are entirely optional, and your other responses will still be included even if you choose not to answer them.

What is your sex?

Male

Female

Other

Prefer not to say